I helped design Lext, a platform that connects people with solicitors and gives them one place to manage their case. My work covered UX research, wireframing, prototyping and interface design, with a focus on making a complex legal journey feel clear and approachable.
Someone looking for legal help may know what has happened to them without knowing which area of law applies. They also need enough information to choose a solicitor and understand what happens next. Lext needed to support that first uncertain step, then carry the relationship through to an active case.
The design also had to work for solicitors: setting up a firm, describing their expertise, reviewing relevant enquiries and managing ongoing work.
I mapped the platform around two connected journeys. Clients needed to explain a problem, consider interested solicitors and choose who to work with. Solicitors needed to create a profile, receive relevant enquiries and decide whether to express interest.
The early feature inventory covered enquiries, notifications, profiles, open and closed cases, documents and invoices. Mapping these features against each role gave the platform a structure that reflected the work each person needed to do.
The account model also creates different starting points: clients register for free, while firms select a paid plan based on firm size and build a profile describing their expertise. The onboarding flows account for those different requirements.
An enquiry and a case serve different purposes. During an enquiry, the client is still considering who to work with. Once they accept a solicitor, a case opens. I used that distinction to structure the journey and keep the point of commitment clear.
The flows also consider what happens after acceptance, including closing a case or requesting a different solicitor. This helped describe the service beyond the initial match.
The enquiry flow breaks the starting point into a dashboard, an enquiry form and a publication confirmation. The wireframes bring the issue description and supporting documents into one place, with guidance alongside the form.
In the early wireframes, users select from a list of legal categories. The product approach uses AI to help identify the relevant area of law from the person’s description. That shifts some of the classification work away from the user, who may be unfamiliar with legal terminology.
Matching helps the user reach relevant solicitors, while the client still chooses who to work with. The purpose of AI here is to support classification and matching; legal advice comes from the solicitor.
The publication confirmation marks the end of the form and introduces the next stages: interested solicitors and acceptance. This gives the waiting period a place in the journey, rather than leaving the user at a submission screen with no sense of what follows.
I designed the client’s enquiry view around reviewing interested solicitors and starting conversations before choosing one. The wireframes show consistent profile summaries with information such as location, rates and a short introduction, alongside access to a fuller profile.
Using a consistent format makes it easier to compare the information available. Keeping conversations within the enquiry also gives the client a way to ask questions before making a choice.
The solicitor journey supports the same decision from the other side. Firms describe their areas of expertise in their profile, receive relevant enquiries and can review the issue before expressing interest or starting a conversation.
The detailed enquiry screen brings the description, uploaded files and response actions together. Solicitors can indicate availability or hide an enquiry that is not suitable, helping them decide what to pursue.
The interface uses pale blue backgrounds, white content panels and rounded controls, with stronger blue used for primary actions and navigation. Clear headings and familiar labels give the platform a consistent structure across the client and solicitor views. The intention was to make legal administration feel more manageable while keeping the information and actions easy to find.
© 2026 ⋅ Kasia Borzecka ⋅ Designed and built with Elementor
